What if I want to ship to a U.S. address?
You're in luck, our products are actually stored in California, so you're only paying for U.S. domestic shipping. Processing takes a 1-3 days on our side before our volunteer in California gets your package to the post office.
Domestic shipping takes 3-5 days depending on shipping destination. Once orders ship, we'll email you a confirmation with tracking (for domestic) or customs (for international) numbers.
It is your responsibility to track and, if necessary, follow up with customs to get your package.
How much does it cost?
Shipping rates are automatically calculated at checkout based on product weight.
Sometimes your package might incur extra costs at the customs of your country depending on the value and type of items. Please note that we have nothing to do with these costs, and it depends on your country's customs. Nevertheless, we sign the value of the items in your package at cost so you don't pay a higher customs charge (international orders only).
*** Important note for EU orders ***
"The European Union is implementing new customs rules for online purchases from outside the EU. Did you make a purchase in a British, Chinese, American or another non-European webshop? You will pay VAT and import costs on all shipments that are delivered in Belgium (or any EU country) from 1 July, also on shipments of 22 euros or less."
Where else do we ship?
We ship via USPS and UPS. Shipping is available to most countries, let us know if your country is not included and we will add it!
Additionally, we offer international shipping* options from Palestine, in case you are interested in a handicraft that isn't available in our online collection or if you'd like to place a custom orders.
What happens if I put the wrong shipping address or don't my package out of customs?
No problem! Once your item is sent back to us, we'll send it back out. We only ask you to cover shipping cost.
What are the shipping options from Palestine?
Registered Post takes from 10-20 days. Price will be calculated at check out based on weight. Registered post can only be tracked until it leaves the post facility in Occupied Palestine.
Eco-Post takes up to 10 days. Price will be calculated at check out based on weight. This option allows for tracking package until arrival at destination.
EMS (for any orders greater than 2 kilos) takes from up to 10 days. Price will be calculated at check out based on weight.
I got an email notifying me that my package was delivered but I don't have it.
Please check with the carrier, ask your neighbors, check around your mailbox. Our inquiries have almost never helped us help you. Usually customers find it themselves. A last resort is getting the carrier to check GPS of the package.
I paid for international shipping and UPS hasn't delivered or is sending the package back to you.
Once we ship the package, it's completely out of our hands. You should check in on the carrier's website using the tracking or customs number we provided you. It is completely your responsibility to retrieve your package. If it's undeliverable, we can try to ship again or refund you only after it has been returned to us. The cost of additional shipping is your responsibility. Or in the case of a refund, we will refund the cost of the order, less the shipping.
Why did I pay more than the amount on the shipping label?
Please know that there are other costs before we get to your shipping. When you receive your package, you'll notice that the shipping cost on the box is not always the same as what you paid. We have to get items from the cooperatives all over Palestine and then ship to you. Thank you for your order, your patience, and your support!
*some countries are excluded from Palestinian shipping options.