FAQ - Frequently Asked Questions

Here are some of our frequently asked questions: 

1. How quickly do you ship? 

We usually take 2-3 business days to get your order processed and posted but our website system is set to allow us 6 business days. We have one fulfillment guy and some times he gets behind when a restocking comes in or at the holiday rush period. But he's pretty amazing and efficient.

Once he packs your order, you'll automatically receive an email. Please check your shipping address. You have 24 hours to notify us if you need it changed before we actually post it and you see movement on the tracking.

Once it's with the shipping carrier, orders inside the U.S. take from 2-8 days, depending on selected shipping method (which you choose after the checkout page, along with the shipping cost). We ship via USPS.

We also ship international orders, which take 14-21 days to arrive. Please note that additional customs cost might apply when your order arrives to your country, and it is your responsibility to cover any extra costs from customs. Also you need to keep your eye on your tracking because your local post will return the package after attempted, failed delivery. If that happens, it is not our responsibility. We will reship to you at your own cost once we receive the returned package.

2. How is shipping cost determined?

Based on the weight of your total order and the distance from our inventory which is in Portland, Oregon. 

For international orders, shipping cost is usually $14-$40 for the USPS First Class International Packages. The cost varies depending on the weight as well. You can see more options below.

3. Why do you ship from the US?

   We face a LOT of challenges as a small business under occupation in Palestine. One of those is shipping. So we've found that it's more reasonable for you financially and more secure, if we ship everything in bulk to our Fulfillment Space in the States and our favorite helper fulfills orders there.

       4. How do I return my order? 

Read more about this in the Refund Policy Page.

      5. How do I apply a promo code?

If you have a promo code you can apply it in the checkout page. 

6. Will you restock handicrafts that are currently out of stock?

We currently fulfill your orders from the U.S. We work on restocking handicrafts regularly but everything is handmade and takes time. Moreover, since Oct. 7, we really really struggle with sourcing raw materials and moving around Occupied Palestine. And if there’s an item that you are very interested in, you can now fill your email address on the page of that handicraft and you will receive an email once it's back in stock.

7. Do you offer wholesale?

Yes and thanks for asking. We want to get the work of our partner artisans to as many retailers out there as possible. This is our idea of creating a sustainable economy for the families who come from communities that are marginalized by the occupation or by severe economic circumstances, and mostly due to having the mother of family, being the sole provider. To inquire about wholesale order, please send us an email to hello@handmadepalestine.com 

    8. What payment methods do you accept?

In addition to accepting Paypal. We use stripe as a payment gateway which accepts all major debit and credit cards from customers in every country including: 

• Visa.

• Mastercard.

• Maestro.

• American Express.

• Discover.

• JCB.

• Diners Club.

• China UnionPay.

9.  Do you ship internationally?

Yes we currently ship to 47 countries in North America, South America, Europe, North Africa and Asia. In case shipping to your country isn’t available, please notify us and we’ll try to add it to our list if our shipping service reaches there.

10.  My order never arrived! What do I do?

Please email us with your order number and we'll look into it. We can file a claim with our shipping insurance 20 days after a US order was shipped and 40 days after an international order was shipped. We'll send you a link for the intended recipient to verify they did not receive the order and then we can re-ship or send you store credit--typically within 3 days of the verification.

11. My shipping address is wrong. What do I do?

Just email us the right address after you order. Even once we package your order and email you the tracking, you have 24 hours to notify us if you need it changed before we actually post it and you see movement on the tracking. 

12. Does the money from my order help people in Palestine?

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