FAQ - Frequently Asked Questions

Here are some of our frequently asked questions

1. How quickly do you ship?

We usually take 2–3 business days to process and post your order. Our system allows up to 6 business days to give our small team enough time during busy periods. We work with a single, dedicated fulfillment team member as part of our commitment to maximizing the benefits to Palestinian artisans while keeping our operating costs low so your prices stay reasonable.

Once your order is packed, you’ll automatically receive an email. Please check your shipping address. You have 24 hours to notify us if you need it changed before we actually post it and you see movement on the tracking.

Once it’s with the shipping carrier, orders inside the U.S. take from 2–8 days, depending on selected shipping method (which you choose after the checkout page, along with the shipping cost). We ship via USPS.

We also ship international orders, which typically take 14–21 days to arrive. Please note that additional customs, import taxes, or duties may apply when your order arrives in your country, and it is your responsibility to cover these costs. You will also need to keep an eye on your tracking because local postal services may return the package after attempted, unsuccessful delivery. If that happens and the package is returned to us, we are happy to reship it, with the cost of reshipping covered by you.

2. How is shipping cost determined?

Based on the weight of your total order and the distance from our inventory which is in Portland, Oregon.

For international orders, shipping cost is usually $14–$44 for the USPS First Class International Packages. The cost varies depending on the weight as well. You can see more options below.

3. Why do you ship from the US?

We face a lot of challenges as a small business under occupation in Palestine. One of those is shipping. So we’ve found that it’s more reasonable for you financially and more secure if we ship everything in bulk to our Fulfillment Space in the States and our favorite helper fulfills orders there.

4. How do I return my order?

Read more about this in the Refund Policy Page.

5. How do I apply a promo code?

If you have a promo code you can apply it in the checkout page.

6. Will you restock handicrafts that are currently out of stock?

We currently fulfill your orders from the U.S. We work on restocking handicrafts regularly but everything is handmade and takes time. Moreover, since Oct. 7, we really, really struggle with sourcing raw materials and moving around Occupied Palestine. And if there’s an item that you are very interested in, you can now fill your email address on the page of that handicraft and you will receive an email once it’s back in stock.

7. Do you offer wholesale?

Yes and thanks for asking. We want to get the work of our partner artisans to as many retailers out there as possible. This is our idea of creating a sustainable economy for the families who come from communities that are marginalized by the occupation or by severe economic circumstances, and mostly due to having the mother of family being the sole provider. To inquire about wholesale orders, please send us an email to hello@handmadepalestine.com.

8. What payment methods do you accept?

In addition to accepting PayPal, we use Stripe as a payment gateway which accepts all major debit and credit cards from customers in every country including:

• Visa
• Mastercard
• Maestro
• American Express
• Discover
• JCB
• Diners Club
• China UnionPay

9. Do you ship internationally?

Yes we currently ship to 47 countries in North America, South America, Europe, North Africa and Asia. In case shipping to your country isn’t available, please notify us and we’ll try to add it to our list if our shipping service reaches there.

10. My order never arrived! What do I do?

Please email us with your order number and we’ll look into it. For insured shipments, we can file a claim with our shipping insurance 20 days after a U.S. order was shipped and 40 days after an international order was shipped. We will send a link for the intended recipient to verify they did not receive the order, and once that verification is completed and the claim is processed, we can re‑ship or send you store credit—typically within a few days of approval.

11. My shipping address is wrong. What do I do?

Please email us the correct address as soon as possible after you place your order. Even after we package your order and email you the tracking number, you have 24 hours to notify us if you need the address changed before we hand it over to the carrier and you see movement on the tracking.

12. Does the money from my order help people in Palestine?

Yes, the money from your order directly helps Palestinian people. Handmade Palestine partners with local artisans, cooperatives, and fair‑trade organizations in Palestine, ensuring that every purchase supports their livelihoods. By buying these handcrafted products, you are helping sustain traditional crafts and empowering communities facing enormous economic and social challenges. Your support makes a meaningful difference!