Shipping Policy

What if I want to ship to a U.S. address?

You're in luck! Our products are actually stored in Oregon, so you're only charged for U.S. domestic shipping. Processing takes up to 6 business days on our side before our fulfillment guy in Oregon gets your package to the post office (don't worry, he's usually a lot faster than that!)

Domestic shipping takes 2-8 days depending on your shipping destination and the service you chose. Once orders ship, we'll email you a confirmation with tracking (for domestic) or customs (for international) numbers.

It is your responsibility to track and, if necessary, follow up with the shipping carrier to get your package or pay customs.

How much does it cost?

Shipping rates are automatically calculated at checkout based on product weight and then you can choose which service.

Sometimes your package might incur extra costs with Customs in your country depending on the value and type of items. Please note that we have nothing to do with these costs, and it depends on your country's customs. You are responsible for customs.

*** Important note for EU orders ***

"The European Union is implementing new customs rules for online purchases from outside the EU. Did you make a purchase in a British, Chinese, American or another non-European webshop? You will pay VAT and import costs on all shipments that are delivered in Belgium (or any EU country) from 1 July, also on shipments of 22 euros or less."

Where else do we ship?

We ship via USPS and UPS which are available to most countries, let us know if your country is not included and we will add it.

Additionally, we offer international shipping* options from Palestine, in case you are interested in a handicraft that isn't available in our online collection or if you'd like to place a wholesale order.

What happens if I put the wrong shipping address or don't my package out of customs?

No problem. Once your item is sent back to us, we'll send it back out. We only ask you to cover shipping cost. You'll receive an automatic request for payment to buy the new label and then a tracking number once it posts.

What are the shipping options from Palestine?

DHL or Fedex: takes around a week to arrive.

I got an email notifying me that my package was delivered but I don't have it.

Please check with the carrier, ask your neighbors, check around your mailbox. Our inquiries have almost never helped us help you. Usually customers find it themselves. A last resort is getting the carrier to check GPS of where the carrier dropped the package. If you still can't find it after checking, please reach out by email at hello@handmadepalestine.com and share with us your order number. If the package is lost, we can file a claim 20 days after we've shipped to US addresses or 40 days after posting to international addresses. Once the claim is filed, we can replace your package.

I paid for international shipping and UPS / UPS hasn't delivered or is sending the package back to you.

Once we ship the package, it's completely out of our hands. You should check in on the carrier's website using the tracking or customs number we provided you. It is completely your responsibility to retrieve your package. If it's undeliverable, we can try to ship again or refund you only after it has been returned to us. The cost of additional shipping is your responsibility. Or in the case of a refund, we will refund the cost of the order, less the shipping.

Why did I pay more than the amount on the shipping label?

Please know that there are other costs before we get to your shipping. When you receive your package, you'll notice that the shipping cost on the box is not always the same as what you paid but the difference is minimal, and often we pay more for the shipping than you were billed. Thank you for your order, your patience, and your support!

*some countries are excluded from Palestinian shipping options.