FAQ - Frequently Asked Questions

Here are some of our frequently asked questions: 

1. How fast do you ship? 

We take 2-3 days to get your order processed. Once it's with the shipping company, orders inside the U.S take from 2-8 days, depending on selected shipping method (which you choose after the checkout page, along with the shipping cost). We ship via USPS.

We also ship international orders--take up to 14-21 days. Please note that additional customs cost might apply when your order arrives to your country, and it is your responsibility to cover any extra costs by the customs. 

2. How is shipping cost determined?

That’s determined based on the weight of your total order and the distance from our inventory which is in Susanville, CA. 

For international orders, shipping cost is usually $14-$24 for the USPS First Class Package and the cost varies depending on the weight as well. You can see more options below.

3. How do I return my order? 

Read more about this in the Refund Policy Page.

4. How do I apply a promo code?

If you have a promo code you can apply it in the checkout page. 

5. Will you restock handicrafts that are currently out of stock?

We currently fulfill your orders from the U.S. We work on restocking handicrafts every 3 months. So please bear with us. And if there’s an item that you are very interested in, you can now fill-in your email address on the page of that handicraft and you will receive an email once its back in stock.

6. Do you offer wholesale?

Yes indeed and thanks for asking. We want to get the work of our partner artisans to as many retailers out there as possible. This is our idea of creating a sustainable economy for the families who come from communities that are marginalized by the occupation or by severe economic circumstances, and mostly due to having the mother of family, being the sole provider. To inquire about wholesale order, please send us an email to majdi@handmadepalestine.com 

   7. I'm a dropshipper can I add your products to my site

Yes for sure. Reach out to us at majdi@handmadepalestine.com 

   8. What payment methods do you accept?

In addition to accepting Paypal. We use stripe as a payment gateway which accepts all major debit and credit cards from customers in every country including: 

• Visa.

• Mastercard.

• Maestro.

• American Express.

• Discover.

• JCB.

• Diners Club.

• China UnionPay.

9. Can I custom order a handicraft?

For some handicrafts, such as embroidered items, or stitching on Jelld items, yes we might be able to do that for you, but it will take some time. Let us know what you are interested in and we will take it from there. For example the Rebozo baby wrap was a custom ordered item which then we made more of and voila a new handicraft. 

   10. Do you ship internationally?

Yes we currently ship to 47 countries in North America, South America, Europe, North Africa and Asia. In case shipping to your country isn’t available, please notify us and we’ll try to add it to our list if our shipping service reaches there.

 

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